1. Order Processing

Black Mercante processes orders Monday through Friday, excluding major holidays.

Orders are typically processed within 3 business days after payment has been successfully received.

During product launches, limited releases, holidays, or periods of unusually high order volume, processing may take longer.

If there is a significant delay with your order, we will make reasonable efforts to contact you.

2. Shipping Within the United States

Black Mercante ships orders throughout the United States using available shipping carriers.

Available shipping methods and estimated delivery times will be displayed during checkout.

Estimated delivery times begin after your order has been processed and shipped.

Estimated processing time: 3 business days
Estimated domestic transit time: 3 business days

Delivery estimates are not guarantees.

3. Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the package has been accepted by the carrier.

4. International Shipping

Black Mercante may ship internationally to available destinations.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

International delivery times may vary due to customs processing and circumstances outside Black Mercante’s control.

5. Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout.

If you realize that your shipping address is incorrect, contact us as soon as possible at blackmercantestudios@gmail.com.

We cannot guarantee that an address can be changed after an order has been submitted.

6. Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and tracking systems.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

If a package is damaged upon arrival, photograph the packaging and the item and contact us as soon as possible.

For insured shipments, carrier claims may require documentation such as proof of value, tracking information, and photographs of damage. USPS, for example, requires supporting documentation for eligible claims.

7. Shipping Delays

Black Mercante is not responsible for delays caused by:

• weather
• carrier disruptions
• customs
• incorrect addresses
• natural disasters
• strikes
• government restrictions
• unusually high shipping volumes
• other circumstances outside our reasonable control

However, please contact us if your package appears significantly delayed and we will assist where possible.

8. Shipping Promotions

If Black Mercante offers free shipping or another shipping promotion, the terms of that promotion will be displayed at the time of the offer.

9. Contact

For shipping questions:

Black Mercante
Email: blackmercantestudios@gmail.com