Because Black Mercante produces limited, vintage-treated, altered, and one-of-one garments, we have a specific return policy designed to protect both the customer and the integrity of each piece.

1. Return Window

We accept eligible returns requested within 14 days of confirmed delivery.

To request a return, contact blackmercantestudios@gmail.com within 14 days of receiving your order.

2. Eligible Returns

To be eligible for a return, an item must generally be:

• unworn
• unwashed
• free from perfume, smoke, pet hair, or other odors
• free from stains or damage caused after delivery
• returned with original tags, if applicable
• returned in its original condition

Items that do not meet these conditions may be refused or may be subject to a reduced refund where permitted by law.

3. Vintage & Distressed Items

Many Black Mercante pieces are intentionally distressed, faded, washed, aged, or otherwise altered.

The following characteristics are not considered defects when they are part of the product description or photographed design:

• intentional fading
• raw or unfinished edges
• holes or distressing
• frayed fabric
• cracked graphics
• uneven printing
• washed or aged appearance
• variations in color
• variations in graphic placement
• other intentional signs of wear

Customers should carefully review product photographs and descriptions before purchasing.

4. One-of-One Items

One-of-one pieces are individually created and cannot necessarily be replaced with another identical item.

If an eligible one-of-one item is returned and approved, the refund will be processed according to this policy.

5. Final Sale Items

The following items are final sale unless they arrive damaged, defective, or materially different from their description:

• items specifically marked “Final Sale”
• custom or personalized pieces
• certain one-of-one pieces where the listing specifically states “Final Sale”
• items purchased through a final-sale promotion

6. Exchanges

Because many Black Mercante pieces are produced in limited quantities or as one-of-one garments, exchanges may not be available.

If you would like a different size, contact us at blackmercantestudios@gmail.com.

If the requested item is unavailable, a refund may be offered instead, subject to the terms of this policy.

7. Return Shipping

Unless an item arrives damaged, defective, or materially different from its description, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining proof of shipment.

Black Mercante is not responsible for items lost while being returned to us.

8. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or materially different from the item you ordered, contact us within 7 days of delivery.

Please include:

• order number
• photographs of the item
• photographs of the packaging, if applicable
• a description of the issue

We will review the situation and, where appropriate, offer a replacement, repair, store credit, or refund.

9. Refunds

Once your return has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Your financial institution or payment provider may require additional time to post the refund to your account.

10. Sale Items

Sale items are eligible for returns under the same terms as full-price items unless specifically marked Final Sale.

11. Refunds for Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error by Black Mercante or the item arrived damaged or defective.

12. Contact

For return and refund requests:

Black Mercante
Email: blackmercantestudios@gmail.com